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baseconnect

Company
HCL
Position
Customer service
Location
Kraków, Poland
Publication date
2014-09-28
Deadline
over 3 years

Customer service

Due to our growing business needs we are looking for:

Customer service with:

·         German

·         Dutch

·         Danish

·         Spanish

·         Portuguese

·         French

·         Italian

·         Hungarian

 

·         English

·         Russian

·         Turkish

·         Romanian

·         Czech

·         Bulgarian

·         Polish

 Purpose of the job

·         Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.

·         Route problems to internal I.M. support staff.

·         Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

·         Administer and provide User Access and Exit controls.

·         Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.

 

 Knowledge, skills & experience

·         Education – any formal background will be considered.

·         Analytical and systematic problem solving skills required.

·         The following will be considered an advantage:

·         Help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

·         Phone support experience.

·         Technical helpdesk or technical call center experience.

·         Candidates without support experience can also apply.

·         Technical & customer specific training will be provided.

·         English – advanced.

·         German / Dutch / Danish / Spanish / Portuguese / French / Italian / Hungarian / Russian / Turkish/ Romanian / Czech / Bulgarian / Polish


We offer

·         Life insurance.

·         Private health insurance.

·         MultiSport Card.

·         Lunch & leisure vouchers.

·         Work place based in Krakow Business Park.

·         Clear career path in a growing multinational organization.

 

Job location: Poland, Kraków / Zabierzów (Krakow Business Park).

Job type: permanent, full time.

www.hcltech.com/pl

To apply click on button Apply and send your CV in English